Client Overview
Royal Mail is the UK’s primary postal service provider, offering a wide range of services that require a skilled and efficient workforce. As part of their commitment to maintaining high standards of safety and operational efficiency, Royal Mail’s Engineering department requires specialized training to ensure that their team members are proficient with the equipment and tools they use daily.
The Challenge
Since 2019, Boss Training Ltd has been a trusted partner for Royal Mail, delivering essential PASMA and IPAF training to their Engineering department across the UK. The challenge was to meet the diverse and evolving needs of Royal Mail’s workforce, which included:
- A high volume of training courses, with 75% IPAF, 20% PASMA, and 5% miscellaneous non-accredited training courses.
- A requirement for “out-of-hours” training for employees working night shifts.
- The need for bespoke, management-specific training tailored to Royal Mail’s internal policies and operational needs.
Additionally, Royal Mail needed a flexible delivery model that could accommodate both face-to-face training and remote learning options.
Our Approach
Boss Training Ltd provided a comprehensive solution to meet the varied requirements of Royal Mail’s Engineering department. Our approach included:
- Diverse Delivery Methods: We utilized a combination of face-to-face training, e-learning, and virtual training to ensure accessibility for staff working across different schedules and locations. This approach allowed us to provide a more flexible, scalable solution that fit Royal Mail’s operational needs.
- Out-of-Hours Training: Recognizing the demands of night shifts, we tailored training delivery to include “out of hours” courses that suited staff working at non-traditional hours. This helped ensure that all employees had access to the necessary training without disrupting their shift schedules.
- Bespoke Management Training: In addition to the standard PASMA and IPAF training courses, we provided bespoke management training designed specifically for Royal Mail’s engineering leadership team. This training was custom-built to address their specific challenges and responsibilities in managing engineering operations safely and efficiently.
The Outcome
Our partnership with Royal Mail has yielded several positive results:
- Efficient Training Delivery: Through a combination of face-to-face and remote learning options, we were able to deliver training to a large number of staff across the UK, ensuring that Royal Mail’s engineering team remained highly trained and compliant with industry standards.
- Flexibility and Convenience: By accommodating night shift workers with out-of-hours training sessions, we ensured minimal disruption to Royal Mail’s operations while ensuring all staff received the necessary certification.
- Custom Training for Management: Our bespoke management training provided Royal Mail’s leadership team with the tools and knowledge to manage their teams more effectively, aligning with the company’s goals and policies.
- Outstanding Feedback: The training program has been highly successful, with outstanding feedback received from Royal Mail. The company has praised our ability to manage last-minute bookings and accommodate challenging requirements, such as night courses.
Testimonial
“Boss Training have provided exemplary service for Royal Mail. We have often provided them with difficult problems to solve in terms of last-minute bookings and night courses. Every step of the way, Boss Training finds solutions, dealing with any issues effortlessly. The account management provided by Boss Training is excellent, their experience and guidance are unparalleled.” — Martin Baker, Plant Engineering Manager, Royal Mail
Conclusion
Boss Training Ltd’s tailored approach has enabled Royal Mail to meet the training needs of their Engineering department efficiently and effectively. By combining flexible delivery methods, bespoke training solutions, and exceptional customer service, we’ve helped Royal Mail ensure their team remains well-trained and compliant with industry standards. The positive feedback from Royal Mail reinforces our commitment to delivering high-quality, responsive training services that meet the needs of even the most complex client requirements.